Shipping & Returns

Last Updated: September 8, 2023
Thank you for choosing Dual Wipes! We are dedicated to providing you with high-quality products and exceptional customer service. Please read our Shipping and Returns Policy carefully to understand how shipping works and our commitment to your satisfaction.
Shipping Policy:

1. Shipping Rates:

  • We offer free shipping on orders over $75 within the United States. For orders below $75, a shipping fee will be applied at checkout.

2. Shipping Times:

  • Orders are typically processed and shipped within 1-2 business days.
  • Standard shipping times vary based on your location. You will receive a tracking number to monitor the progress of your shipment.

3. International Shipping:

  • Currently, we only offer shipping within the United States. We are working on expanding our shipping options to include international destinations.
Returns and Refunds:

1. 100% Satisfaction Guarantee:

  • We proudly stand behind our products’ quality. If you are not entirely satisfied with your purchase, you can initiate a return within 30 days from the date of purchase for a full refund.

2. How to Initiate a Return:

  • To begin a return, please reach out to our customer support team at Be sure to provide your order number, specify what item(s) you would like to return and the reason for your return request. Additional information may be requested.
  • Our team will provide you with return instructions and a return authorization number (RMA).

3. Return Conditions:

  • Please note that some items may not be returnable once they are opened or used, as we prioritize the safety and well-being of all our customers.
  • You are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend that returned items are shipped with tracking to ensure safe delivery.

4. Refund Processing:

  • Refunds will typically be processed within 5-7 business days upon receiving the returned items.
  • Refunds will be issued to the original payment method used for the purchase.

5. Damaged or Defective Items:

  • If you receive damaged or defective items, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
Contact Us:

Should you have any questions or require assistance regarding our Shipping and Returns Policy, including specific return eligibility for certain items, please don’t hesitate to contact us at Our team is dedicated to providing you with support and ensuring your satisfaction with Dual Wipes.

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