Shipping & Returns
Last Updated: September 8, 2023
Thank you for choosing Dual Wipes! We are dedicated to providing you with high-quality products and exceptional customer service. Please read our Shipping and Returns Policy carefully to understand how shipping works and our commitment to your satisfaction.
Shipping Policy:
1. Shipping Rates:
- We offer free shipping on orders over $75 within the United States. For orders below $75, a shipping fee will be applied at checkout.
2. Shipping Times:
- Orders are typically processed and shipped within 1-2 business days.
- Standard shipping times vary based on your location. You will receive a tracking number to monitor the progress of your shipment.
3. International Shipping:
- Currently, we only offer shipping within the United States. We are working on expanding our shipping options to include international destinations.
Returns and Refunds:
1. 100% Satisfaction Guarantee:
- We proudly stand behind our products’ quality. If you are not entirely satisfied with your purchase, you can initiate a return within 30 days from the date of purchase for a full refund.
2. How to Initiate a Return:
- To begin a return, please reach out to our customer support team at support@dualwipes.com Be sure to provide your order number, specify what item(s) you would like to return and the reason for your return request. Additional information may be requested.
- Our team will provide you with return instructions and a return authorization number (RMA).
3. Return Conditions:
- Please note that some items may not be returnable once they are opened or used, as we prioritize the safety and well-being of all our customers.
- You are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend that returned items are shipped with tracking to ensure safe delivery.
4. Refund Processing:
- Refunds will typically be processed within 5-7 business days upon receiving the returned items.
- Refunds will be issued to the original payment method used for the purchase.
5. Damaged or Defective Items:
- If you receive damaged or defective items, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
Contact Us:
Should you have any questions or require assistance regarding our Shipping and Returns Policy, including specific return eligibility for certain items, please don’t hesitate to contact us at support@dualwipes.com. Our team is dedicated to providing you with support and ensuring your satisfaction with Dual Wipes.