Thank you for choosing Dual Wipes! We’re committed to delivering high-quality products and a smooth shopping experience. Please review our Shipping & Returns Policy to understand our fulfillment timelines, return process, and satisfaction guarantee.

1. Shipping Policy

Shipping Rates

• Free shipping is available on all U.S. orders over $75.

• For orders under $75, a flat-rate shipping fee will be applied at checkout.

Processing Time

• Orders are typically processed and shipped within 1–2 business days.

• You will receive a tracking number via email once your order has shipped.

Estimated Delivery

• Standard delivery times vary depending on your location, but most orders arrive within 3–7 business days after shipping.

• Delivery delays may occur during high-volume periods or due to carrier-related issues.

International Shipping

• At this time, we only ship to addresses within the United States.

• We are exploring international shipping options and hope to expand soon.

2. Returns & Refunds

100% Satisfaction Guarantee

We want you to love your Dual Wipes purchase! If you’re not completely satisfied, you may return your order within 30 days of the purchase date for a full refund (some exclusions apply—see below).

How to Initiate a Return

1. Email support@dualwipes.com with your order number, the item(s) you wish to return, and the reason for the return.

2. Our team will reply with return instructions and a Return Authorization Number (RMA).

Return Conditions

• Items must be unused, unopened, and in their original packaging to be eligible for a full refund (unless defective).

• For hygiene and safety reasons, opened or used products may not be returnable, unless due to a verified product defect or shipping error.

• Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

• We recommend using a trackable shipping service to ensure safe delivery.

Refund Processing

• Refunds are typically processed within 5–7 business days after we receive your returned items.

• Refunds will be issued to the original payment method used at checkout.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us at support@dualwipes.com within 7 days of receiving your order.

• We’ll work quickly to arrange a replacement or full refund, including any associated shipping costs.

3. Contact Us

If you have any questions about this Shipping & Returns Policy—or need help with an order—please reach out to us at: support@dualwipes.com

We’re here to help and ensure you’re completely satisfied with your Dual Wipes experience.